Contact & Support
Last updated August 2026
We're a small team and we'd love to hear from you — bug reports, billing questions or just a song your kid loved.
✉️ Email support@popbop.appWhat to include
- The email address on your Pop Bop account.
- What you were doing (making a song, checking out, signing in).
- Roughly when it happened, and any message you saw on screen.
Please never send passwords, PINs or card numbers by email.
Billing help
Cancel or update your card anytime from Plans → Manage Subscription. For charges that look wrong, see our cancellation and refunds page and email us.
Account and data deletion
Want your account and data removed? Email support@popbop.app with the subject "Delete my Pop Bop account". We'll confirm, cancel any active subscription, and delete your account and stored song records. Clearing your browser storage removes the family setup saved on your device.
Response time
We aim to reply within a few business days.